Shipping policy

Shipping & Delivery Policy

Last updated: 24 July 2026

Wild West Wears is a brand operated by Ranchless Cowboys LLC, a Wyoming limited liability company. This policy explains how long orders take, how we ship, and what happens if something goes wrong.

How long it takes

Most of our garments are made after your order is accepted. We do not hold large inventory, which means there is a production period before anything ships.

Order review	1 to 2 business days
Production	2 to 4 weeks
Transit	1 to 2 weeks
Total estimate	Approximately 4 to 7 weeks from order acceptance

Complex custom work may take longer. We will tell you before production starts if your order falls outside the standard range.

These are estimates based on normal conditions. They are not guaranteed delivery dates unless we have confirmed a specific date to you in writing.

Order review

We normally review orders within one to two business days. We may contact you before starting production to confirm measurements, payment, delivery address, customisation details, or product specifics. Production begins after any queries are resolved, so a delay in replying will extend your timeline.

If we run late

If we cannot ship within the period we promised, we will:

Contact you
Give you a revised estimate
Let you accept the revised timeframe if you want to wait
Where required, let you cancel the unshipped order
Refund you in full if we cannot fulfil the order at all

We would rather tell you about a delay than let a date pass in silence.

Carriers and tracking

We ship with DHL, FedEx, Skynet, DPEX, or another suitable carrier depending on your destination and what is available at the time. You will receive tracking details once your order leaves production.

Transit times are the carrier's and are outside our control. Customs inspections, weather, and local delivery backlogs can extend them.

Where we ship from

Our leather garments are made in Sialkot, Pakistan and ship from there. We are not able to ship from a domestic warehouse, and we would rather say so plainly than surprise you at delivery.

Customs, duties, and import taxes

Unless your checkout states otherwise, you are responsible for:

Import duties
Local sales or value-added taxes
Customs charges
Carrier brokerage fees

These are set by your country, not by us, and we cannot predict or refund them. If a parcel is refused at customs or abandoned, we may not be able to refund the order.

Your delivery address

You are responsible for giving us a complete and accurate:

Recipient name
Street address, including apartment, unit, or building number
City, state or region, and postal code
Contact phone number

Carriers in most destinations require a working phone number for delivery. We will help with carrier procedures where we can, but additional charges may apply where an incorrect address you supplied causes a failed delivery, a return, or a redirect.

Tell us within 24 hours if you need to correct an address. Once a parcel has shipped, changes may not be possible.

Lost or undelivered parcels

If tracking stops updating or a parcel is marked delivered but has not arrived, contact support@wildwestwears.com with your order number. We will open an enquiry with the carrier. Carrier investigations can take several days to a few weeks depending on the destination.