Refund policy

Return & Refund Policy

Last updated: 24 July 2026

Wild West Wears is a brand operated by Ranchless Cowboys LLC, a Wyoming limited liability company. This policy explains how returns, exchanges, cancellations, and refunds work.

Most of our garments are made after you order. Please read the section on made-to-order and customised products, because your return rights differ between the two.

Before you return anything

Do not send any product back without authorisation. Contact support@wildwestwears.com first and we will confirm whether the return is eligible and issue return instructions.

Our business correspondence address in Sherman Oaks is not a returns address. Products sent to that address, sent to any unapproved address, or sent cash on delivery may be refused and returned to you at your cost.

Made to order and customised: the difference

Made to order (standard configuration). The garment is produced after purchase in a listed standard size, listed colour, listed material, and the normal listed design, with no changes specific to you. These products can be returned for change of mind under the terms below.

Customised or personalised. The garment includes changes specific to you: custom body measurements, monogramming, a non-standard colour, a non-standard leather, design alterations, special hardware, personal embroidery, or any departure from the listed design. These products cannot be returned for change of mind, where the law permits that restriction.

Being made after purchase does not by itself make a product customised. A standard size in a listed colour is a standard configuration even though we produced it for your order.

Change-of-mind returns: standard configurations

Tell us within 14 days of delivery that you want to return the product. Then send it back within a further 14 days of that notification.

To be accepted, a returned product must be:

Unworn, other than reasonable fitting indoors
Unused, unwashed, and undamaged
Free from odours, including smoke, fragrance, and body odour
Free from makeup transfer, deodorant marks, stains, or hair
Free from creasing at the elbows, scuffing to hardware, or other signs of wear
Supplied with all original tags still attached
Returned with original packaging where possible

We inspect every returned garment. Where a product shows signs of wear beyond fitting, we may refuse the return or reduce the refund to reflect the reduction in value. Where we refuse a return, we will explain why and can send the product back to you at your cost.

For change-of-mind returns you pay return shipping, subject to applicable consumer law. Original shipping charges are not refunded on change-of-mind returns unless the law requires it.

Customised products

Products made to your own measurements or otherwise personalised are not returnable for change of mind, where the law permits this restriction.

This does not affect your rights where a product is faulty, damaged, incorrect, materially different from the agreed specification, or misdescribed. Those rights apply to every product we sell, customised or not.

Faulty, damaged, incorrect, or misdescribed items

Report the problem promptly, preferably within 7 days of delivery, to support@wildwestwears.com with:

Your order number
A description of the issue
Photographs of the full product, front and back
Close-up photographs of the issue
Photographs of the packaging where relevant

The 7-day request helps us investigate while the evidence is fresh. It does not remove any longer statutory rights you have under the consumer law of your country.

Where a product is confirmed faulty, incorrect, or materially different from what was described, we cover return shipping and will repair, replace, or refund.

Leather variation is not a fault

Leather is a natural material. Grain, shade, texture, natural markings, and surface character vary between hides and across a single garment. These variations are expected and are not defects.

A material difference from the product description, the stated colour, the stated material, or a confirmed specification is a different matter and is treated as a product issue under the section above.

Exchanges

We do not operate preference-based exchanges. If you want a different size, colour, or style, return the original product under the change-of-mind terms and place a separate order for the replacement.

Where we supplied the wrong item, or where a sizing error was ours, contact support instead and we will arrange a remedy at our cost.

Cancellations

Contact us within 24 hours of placing your order if you want to change or cancel it. Whether we can cancel depends on the product, whether it is customised, and how far production has progressed.

Once production has started on a customised product, cancellation may not be possible. Where we have not yet started production, we will cancel and refund in full.

If we cannot ship within the timeframe we promised, we will contact you with a revised estimate. You may accept the new timeframe or, where required, cancel the unshipped order for a full refund.

Refunds

We aim to process approved refunds within 10 business days of receiving and inspecting the returned product. Your bank or payment provider may need additional time to post the refund to your account.

Refunds are issued to the original payment method, by the entity that took the payment. We cannot refund to a different card or account.

Your statutory rights

Nothing in this policy affects mandatory consumer rights available to you under the law of your country of residence. If you are in the United Kingdom or the European Union, you have statutory cancellation rights for distance purchases that apply regardless of the terms above, subject to the recognised exemptions for goods made to your specification. Where a term here conflicts with a mandatory right, that mandatory right prevails.